Purpose, Value and Culture

Sets high goals and delivers results that consistently increase individual and organizational performance.

• Ability to lay-out and prioritize goals to timely achieve business deliverables.

• Ability to persevere against challenging obstacles or setbacks with the right attitude.

• Ability to demonstrate forward-thinking on behalf of the customer and the business.

Continue to focus on self-development and the on-going development of others

• Continue life learning and engaging in career development.

• Principle Leaders: Help associates and others develop and reach their potential, capabilities and demonstrating the ability to learn quickly from mistakes and bounce back.

• Principle Leaders: Develop team through active engagement: teaching, training, and coaching; delegate experience-based opportunities to prepare individuals’ readiness to advance career and to fill key organization positions – in line with succession plan.

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Exemplifies comprehensive understanding of markets, competitors, trends and business models and key principles in the respective area of responsibility; proficient at financial and management principles and practices.

• Makes business decisions that are financially sound and consistent with the Company’s operating philosophy.

• Subject matter expert in respective discipline or function;  uses understanding of markets to improve competitiveness, generate profit, and achieve growth.

• Helps associates and others to understand supplier and customer markets, business risks, opportunities and competitors.

Foresee and exceed the needs of customers. Realize internal and external customer requirements. Anticipate, develop and advance value added customer solutions.

• Follows through on customer commitments.

• Proactively identifies and shares knowledge across various business units to advance business results.

• Continuously seeks to improve the quality of services, products and processes through the use of feedback to exceed customer requirements and expectations.

• Integrate and carry-out NM’s customer and service policy and the firm’s commitment to proactively avert concerns | issues to customer engagement.

• Always conducts oneself positively and professionally with customers. Does not dismiss their concerns. If/when applicable apologizes when appropriate.

• Incorporate customer needs and expectations into an opportunity to delivery on new customer services or products, in order to move customer’s business forward.

Think beyond today which will lead to better results, identifying and implementing value-added and innovative actions and strategies.  

• Looks for enterprising opportunities for market improvement by taking calculated risk to achieve business unit goals.

• Uses the business profit model to drive growth and differentiation in the market.

• Identifies and drives process that result in reduction of lost levels and unforeseen roadblocks by improving efficiencies, quality metrics in measurable ways - learn quickly from mistakes and bounce back.

• Principle Leaders: Ability to coach and motivate a team to follow the vision of the business.

• Principle Leaders: Ability to construct and deliver on a “NM’s strategy” to various strategic levels in the organization to achieve planned results.

Show a high degree of commitment to team (self and others) build trust and lead to better results. 

• Promotes collaboration and works cooperatively with others to achieve shared goals by taking action to further the interests of the team - or the organization - above their own.

• Listens and responds to other team members' ideas. Encourages and support others to make contribution. Embrace organizational decisions.

• Treats associations and customers in an accepting, respectful manner regardless of culture or background.