TERMS & CONDITIONS 
 
Since our products are food items, all sales are final, and we do not offer refunds or exchanges. In the event that your order does not arrive to your satisfaction, please contact us at:
customerservice@naturesmills.com with your order number and any additional details and photographs.
Reach out via website contact page, or
The customer account wholesale portal 
 
All UPS Order shipments of Nature’s Mills products must be informed of any and all product damages and/or shortages within 3 days of receiving product to receive credit. Please take photos of all damage as reported.UPS reserves the right to inspect damaged goods prior to approving claims.
Please hold damaged goods for at least 3-5 days after reporting to Nature’s Mills (The KEELEN COMPANY). LTL Freight Shipments
Please inspect your LTL shipments upon receipt. Any missing or damaged product must be listed on the BOL before signing with the driver.
 
This must be reported to Nature’s Mills (The KEELEN COMPANY) immediately but no later than 3 days after receiving merchandise; otherwise credit / replacement will not be given.
 
We do not recommend selling or eating product beyond the products' best-buy sell date (shelf life) for sell or consumption. It may not make you sick.  Many of our product may be stale and lack freshness.
                                                          RETURN POLICY
All products are guaranteed fresh and delivered promptly.  We are sorry, but we can only accept returns if product is defective. 
 
In those  cases, the product merchandise can be returned for credit or replacement ONLY UPON PRIOR WRITTEN APPROVAL. If approved, product must be returned in unused and undamaged condition within 10 days from customer's receipt of merchandise.  
 
For additional details pertaining to all Terms & Conditions and Policies review the appropriate section (site page) for more information.