-  Security & Privacy Policy  - ​

 

   SECURITY

The KEELEN COMPANY keeps all customer information private. Any and all information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed or loaned. Any information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to call or e-mail us. We send out a monthly newsletter with special coupons, product info, recipes and company news. If you do not want to receive this email, simply follow the unsubscribe link and your email address will be removed from our list.

 

   SHIPPING POLICY

Standard and Ground orders ship within 3 - 10 business days. To ship (online orders) Two-Day and Overnight orders that are placed before noon Eastern Standard Time (EST) ship out the same or the next business day; shipping is contingent upon the business ability to process and/or product availability.  Orders are only shipped and delivered on business days. Business days are all weekdays excluding federal holidays. If there are delays in your order customer service will communicate accordingly via text | email | direct call.  

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   SHIPPING & DELIVERY

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The Flat Rate Shipping and Free Shipping options are only available for orders being shipped within the continental United States and APO addresses. Shipment notification with tracking details will be sent by E-mail when your order ships provided we have a valid E-mail address on file. All orders are shipped ASAP from our facility, generally within 48 - 72 business hours by USPS Priority Mail or UPS Ground. You should receive your products within one to five business days from the date your order is processed. UPS does not irradiate any packages. USPS only irradiates packages going to the White House, Congressional offices, and federal government offices in the 202-205 Zip Code exchanges. (Contact us) for an accurate International Shipping quote) - Order are shipped based on processing and product availability. 

 (We all always do our best  to exceed customers' expectation) ​

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   PAYMENT METHODS

• We accept VISA, MasterCard, American Express, Discover, and PayPal via our website. Money orders and personal checks may be mailed to The KEELEN COMPANY (see address below).  Note: product(s) will not be processed or shipped until payment (Money orders or personal checks) received and processed. 

 

• Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is a highly sophisticated method of scrambling data as it travels from your computer to our website's servers and the gold standard in Internet encryption technology. We also DO NOT store your credit card number or the expiration date or the CVV2/CID on our servers. The credit card is forwarded through the encrypted SSL layer to our credit card transaction processor. Their site is protected by layers of firewall, security systems, and a full-time staff of security experts.

 

REFUND POLICY

All sales are final. Because Nature’s Mills (The KEELEN COMPANY) is a food and beverage product company, we cannot accept returns. If your order was damaged during transport, please email us at Info@naturesmills.com  and we’ll replace it.

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   RETURNS & REPLACEMENTS

For The KEELEN COMPANY products purchased at a retail store, please take your receipt and your returnable item(s) to the store where you purchased it. For purchases on our website, all products come with a 30-day money back guarantee. If you are unhappy with your order for any reason, simply call 1(470) 900-4345 to arrange for either a replacement or refund for the purchased product(s) within 30 days with the original packaging and a copy of your sales receipt. Shipping charges are not refundable. No returns are accepted after the 30-day period. We will exchange damaged materials. The purchaser is responsible for any shipping charges incurred in returning the product to:

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The KEELEN COMPANY. Returned merchandise should be shipped using some traceable method such as USPS or UPS.

 

   ORDERING

• Sales Phone:  1.470.900.4345.

• Our office hours are:  Monday - Thursday: 9am to 5pm EST and Friday: 9am to 4pm EST.

• E-Mail:  Visit our Contact page  -or-  Email: Info@naturesmills.com 

• Mail:  Please be sure to include correct payment, order number, and your daytime phone number in case we have any questions.

• Our Mailing Address is: The KEELEN COMPANY | Nature’s Mills – P.O. Box 1137 – Atlanta, GA 30288

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   Order Information

If you don't know your order number, please contact a Nature's Mills Customer Service Representative  via email or by calling sales department 1(470) 900.4345 | 8:00 a.m. to 5:00 p.m. EST, Monday - Thursday and Friday from 9am to 4 pm EST.  If your package has not arrived within the shipping time you specified when you placed your ordered, feel free to Contact Us  through email. (which is monitored regularly.

 

   VIEWING ORDERS

To place an order on our website, a user should first complete the registration form. During registration, a user is required to give certain information (such as name, email, and address). This information is used to contact you about the products/services on our site in which you have expressed interest. You will also be able to view your order history when you create a user account on our website.  HOW TO CONTACT US. If you have any comments or questions, please do not hesitate to contact us at info@naturesmills.com.   We respect your privacy and we adhere to strict industry guidelines and practices to protect the personal information that you share with us. For more information please see our Privacy Policy. 

Last Revised October 2021

 

Privacy Policy

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   PRIVACY POLICY Because your privacy is very important to The KEELEN COMPANY, we want you to understand our practices with regard to collecting and using your information both online and offline and the steps we take to safeguard it.  This statement applies to Personally Identifiable Information collected from our customers.  When this Privacy Policy uses the term, “Personally Identifiable Information,” it refers to information that lets us know the specifics of who you are and can be used to identify, contact or locate you.  Personally Identifiable Information might include your name, mailing address, telephone number, mobile phone number, email address, and other identification and contact information.  We may also collect certain financial information; whenever we do so, we will attempt to provide a link to this Privacy Policy so that you can confirm how this information will be used.  With this information, we can fill your service and product orders and better provide you with personalized services.  By visiting this website, you accept the practices described in this Privacy Policy.  

 

If you do not agree with this Privacy Policy, please leave this website and do not use any portion of it. 

 

“Non-Personally Identifiable Information” refers to information that does not identify a specific individual by itself or in combination with other information.  We may gather certain information about you such as age, date of birth, gender, as well as consumer purchasing information based upon where you shop on our websites.  This information may be compiled and analyzed on both a personal and an aggregated basis.  

 

This information may include this website’s Uniform Resource Locator (“URL”) that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol (“IP”) address.  A URL is the global address of documents and other resources on the Internet.  An IP address is an identifier for a computer or device on a Transmission Control Protocol/Internet Protocol (“TCP/IP”) network, such as the Internet.  Networks use the TCP/IP protocol to route information based on the IP address of the destination.  In other words, an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet, allowing Internet servers to locate and identify your computer. Computers require IP addresses in order for users to communicate on the Internet, browse and shop.

 

We welcome all questions and feedback.  For privacy-related issues, please contact us at our website at: www.naturesmills.com  | email: us at: Info@naturesmills.com or by mail at: The KEELEN COMPANY

c/o: Customer Service | P.O. Box 1137 Atlanta, Georgia 30288  to provide feedback.

 

   Information We Collect

Personally Identifiable Information

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We may collect personally Identifiable Information when you: 

• Place an order from this website;

• Return an item or make an exchange;

• Inquire about our products or services;

• Request product information;

• Create an account on our website;

• Participate in a marketing survey, promotion or event either online or offline;

• Correspond with us, or otherwise volunteer information to us.

 

Non-Personally Identifiable Information

 

This website collects some non-personal information about you using our internet and computer technology, so it may not be readily apparent to you that it is being collected.  Non-Personally Identifiable Information is not combined with Personally Identifiable Information.

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DISCLOSURE

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Subject to the terms of this Policy, we shall (never) sell, rent, share or otherwise distribute or make available your Personal Information to third parties outside of our group of companies without your consent, except that we may access, use, preserve,

and disclose your Personal Information to third parties if we believe in good faith that it is reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, and governmental requests;

• Protect the safety of any person including to prevent death or imminent bodily harm;

• Detect, prevent, and address fraud, security, or technical issues;

• Further process your Personal Information in accordance with the purposes for which it was originally collected;

• Enforce the Terms of Service; or

• Protect our rights or property.

 

   California Privacy Rights

 

California law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you are a California resident, you may request this information once per calendar year by writing to us at The KEELEN COMPANY P.O. Box 1137 Atlanta, GA 30288 | email:  Info@naturesmills.com

 

   RETENTION OF PERSONAL INFORMATION

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When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will delete this information only to the extent permitted by applicable law, document retention policy, or court order.

 

   Use of Data We Collect

 

   Personally Identifiable Information

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At The KEELEN COMPANY, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you have requested.  In order to do this, we use your Personally Identifiable Information to allow us to:

• Process and track your order;

• Provide the products or services you request;

• Contact you about the status of an order;

• Send you catalogs or promotional offers we believe will be of interest to you;

• Identify your product and service preferences;

• Customize our  communications to you;

• Provide information concerning product recalls or other information regarding products you have purchased; or

• Improve our merchandise selection and customer service.

Your email address will (not) be shared with any third parties. Instructions for unsubscribing from any newsletters, promotions or non-transactional related emails are included in every email.

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Non-Personally Identifiable Information

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We use the Non-Personally Identifiable Information that we collect from our customers and other visitors in a manner that does not personally identify any individual.  We use Non-Personally Identifiable Information to make our website more interesting and useful to you and others.  We also track the pages or documents accessed within our website.  This information is collected for systems administration and for analyzing and improving the value of the material available on our website. This Non-Personally Identifiable Information may be used to help our advertisers or our site design teams create advertisements our guests might like.

 

Cookies: Like many other commercial sites, our website utilizes standard technologies called “cookies” to collect information about how our website is used.  A cookie is a small data text file, that a website stores on your computer’s hard drive (if your web browser permits) that can later be retrieved to identify you to us.  Cookies are designed to help a website recognize a user’s browser as a previous visitor and thus save and remember any preferences that may have been set while the user was browsing the site.  A cookie cannot be read by a website other than the one that set the cookie.  

 

Cookies can securely store a customer’s password, personalize home pages, identify which parts of a site have been visited or keep track of selections, such as those selected in a “shopping cart.”  For instance, cookies allow us to prepopulate (or fill in) an email field with your email address if you revisit one of our website and place an order.  

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A cookie cannot retrieve any other data from your hard drive, pass on a computer virus, or capture your email address.  We send a cookie to your hard drive when you place an order to record the product name, category of product that you ordered, the amount paid, the order number and any referral codes.  No Personally Identifiable Information is recorded. When you click through to our website from a promotional email, our third-party advertising service partner may send a cookie to your hard drive recording your IP address and other related information.

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  Information We Share with Others

 

   Our Contractors

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We contract with other companies (such as shippers and website developers) to provide certain services to The KEELEN COMPANY to

fulfill orders, provide contests and create our website.  In some instances, these contractors may have access to Personally Identifiable Information but they are contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out the business of The KEELEN COMPANY.

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  Note: Our contractors are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than The KEELEN COMPANY | Nature’s Mills.

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   Third Parties

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Your personally identifiable information is never shared with any third party (except as described above to our contractors who use it ONLY to carry out The KEELEN COMPANY Nature’s Mills business.

 

   Disclosure Exceptions

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Notwithstanding the above policies, we may disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:

• To comply with legal process such as a search warrant, subpoena or court order;

• To protect the company’s rights and property;

• To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages;

• To protect against misuse or unauthorized use of our website; or

• During emergencies, such as when we believe someone’s physical safety is at risk. 

 

In the unlikely event that The KEELEN COMPANY | Nature’s Mills ever becomes insolvent and seeks protection under bankruptcy or insolvency laws, or if The KEELEN COMPANY plans to merge or be acquired by another business entity, The KEELEN COMPANY may share or sell your personal and non-personal information with a third party that acquires our business.

 

   Your Choices

 

We offer choices about the types of information you receive from us. If you prefer not to receive product information or other communications from The KEELEN COMPANY | Nature’s Mills or if you prefer to receive them less frequently, please contact us at Info@naturesmills.com  or go to our website at: naturesmills.com.  

 

Please be sure to provide us your exact name and address, or the mailing label from your catalog, so that we can be sure to identify you correctly.  Because mailings are planned in advance, it may take several weeks for your request to become effective.  If, due to human error, you continue to receive unwanted communications, please contact us again and we will make every effort to correct the situation.

 

   Email Use

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When you provide us your email address, we may send you emails necessary to process your order or respond to a request.  For example, after you place an order at any of our websites you will receive an email confirmation and, in most cases, an email with package tracking information.  We will send you promotional email only if you have agreed to receive it.  Instructions on how to unsubscribe are included in each promotional e-mail or newsletter.  Your email address will also be used to respond to your request or to process your order, and except as provided in this Privacy Policy will not be shared with any third parties.  Instructions for unsubscribing are included in every email containing promotional material.

 

   Links to Other website

 

Occasionally we provide links on our website to other sites we think you will enjoy. These sites operate independently of The KEELEN COMPANY | Nature’s Mills and has established their own privacy and security policies. The KEELEN COMPANY | Nature’s Mills does not have any control over the privacy practices of these sites.  For the best online experience, we strongly encourage you to review these policies at any site you plan to visit.

 

   Security

 

We intend to protect against the loss, misuse, or alteration of information that we have collected from you.  We employ reasonable security measures to protect the security of the information you submit to us. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.  When you make a purchase, request product information or create an account on our website, your transactional information is transmitted in a safe, encrypted format.  We maintain the data you provide, along with a record of your purchases, in a secure database. We also encourage our partners and service providers who have access to your information to adopt and follow stringent consumer privacy policies.

 

   Privacy of Children on Our Web website

 

It is our policy not to collect Personally Identifiable Information from any person under 18 because children are not permitted to order from this website, and we request that children under the age of 18 not submit any Personally Identifiable Information to us through this website.  If we learn that we have inadvertently gathered Personally Identifiable Information from children under 18, we will promptly remove such information from our records.

 

   AGE OF CONSENT

Our websites are general audience sites that are not designed nor intended to collect Personal Information from minors under the age of 18. To respect the privacy of children and to comply with the laws designed to protect children, children under the age of 18 should not provide any Personal Information. We will not knowingly collect, use, or disclose Personal Information from a minor under the age of 18, without obtaining prior consent from a person with parental responsibility under the guidance (parent, and/or legal guardian).

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By using this Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this Site. We ask that parents supervise their children while online.

 

   Policy Changes

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The KEELEN COMPANY | Nature’s Mills may modify this Privacy Policy in our discretion, at any time, without notice. Your use of this website will be conditioned upon the Privacy Policy that is posted on our site at the time of your use. Please be sure to review our Terms of Use before proceeding to use our website.

 

Special Notice to California Residents

 

Under California Civil Code Section 1798.83, California residents have the right to request and receive from us, one a year and free of charge, information about the personal information we have disclosed (if any) to third parties for their marketing purposes during the previous calendar year, and a description of the categories of personal information shared.  To make such a request, please send an email to Info@NaturesMills.com including the phrase “California Privacy Request” in the subject line, and provide us with your name, postal address and email address.

 

   THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So, if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. - Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Policy or our website’s Terms of Service.

 

   Third-Party Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

   SECURITY

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To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.  If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. 

 

Although we have tried to create secure, reliable and trustworthy websites for our visitors, please be aware that the Internet is generally not regarded as a completely secure environment, and that therefore the confidentiality of your Personal Information provided or transmitted via our Site or by e-mail cannot be guaranteed by us. Thus, we are not responsible or liable for the security of your Personal Information whilst in transit via the Internet to us.

 

By using the Site or providing information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Site. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Site or sending a message. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at Info@naturesmills.com with Questions or Comments?

 

Note: For questions, comments or assistance, we invite you to contact us at our email and/or physical address at the beginning of this Privacy Policy.  

 

Last revised: October 2022

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Here at The KEELEN COMPANY we are committed to excellence in food safety, quality, and sourcing by providing our customers unique value, unequaled variety & diverse offerings, convenience and concurrently with best in class services focused at exceeding customers and consumers’ expectations.